These are Nurdbuy’s Overall Return Guidelines applicable only to products purchased by you directly from the Nurdbuy website. All returns must meet the overall guidelines in order for the individual return policy to apply.
To make a return, login to your account to complete the Warranty Request Form.
A member of our Warranty Team will contact you within 1-2 business days.
Products that are received by Nurdbuy in any of the following conditions are not eligible for return and may be rejected:
Standard Return Policy - Return for refund within: 30 days. This is subject to a 15% restocking fee and perhaps more depending on the condition and completeness of the product.
Remorse Returns Before 30 Days - Client pays for all shipping costs, tracking information is required. Once the product is received, inspected and confirmed that it is in the same condition that it was originally sent to the client, the client will be issued a refund minus the 15% restocking fee.
After First 30 Days of Ownership - Client pays for all shipping costs for returned items, including warranty returns.
In Warranty Claim - If a product is damaged or the wrong product was sent to a client and a request for a return was made within the first 30 days, Nurdbuy pays for the return shipping to the customer.
Nurdbuy does not offer returns on consumable items.
Consumable items are items such as:
If you have any questions or concerns, a member of our support staff is ready to help!